Sometimes even in the best-run of offices conflicts arise and they are never easy to deal with especially for a newly-appointed employee, who has not yet had time to get to grips with the culture and is understandably anxious to make a good impression.
Conflict resolution and conflict management are two terms that are finding increasing use in the workplace.
Conflicts in the workplace can arise for a wide variety of reasons.
These reasons can be deprived supervision, partial dealing, and indistinct job roles, insufficient training, poor communiqué, and poor working environs, lack of equivalent prospects or mistreatment and persecution.
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Conflict occurs when there are opposing points of view or when there are different demands for a limited amount of resources.
The arguments put forth by the opposing demands can, if properly managed, be like a reactor in which the differing viewpoints respond to each other and from which a new and more productive course of action will emerge.
The best analogy is that of a piece of flint. By itself it is inert but when it strikes against another a spark that can light a fire is created.
However, if not managed, the conflict can unleash negative forces which can have a huge impact on the efficiency with which an organization functions.
There are many alternatives available for ‘Conflict resolution at the workplace’ (even called as ‘konfliktbewältigung am arbeitsplatz’ in German Language). It is up to you to better understand the most common alternatives so that the right method can be applied to a specific issue is important.
Arbitration: In arbitration, the arbitrator is given authority to control the discussions, evaluate the strengths and weaknesses of each party’s case and make a decision on the resolution and future course of action.
Mediation: Mediation adds another dimension to negotiation as the mediator takes control of the process and steers the discussions in a specific direction which is most likely to produce a positive outcome.
Negotiation: With negotiation, the conflicted parties are brought together, the issues made clear and, with laid out ground rules, they attempt to resolve the issues amongst themselves.