Maybe you’re tired of server crashes and spending hours on the phone with software client support. Maybe you will need to set up custom business software and reading the manual’s original page sends you reaching for the Tylenol. Maybe you’re tired of workers complaining that their computers are slow, buggy, and preventing them from doing their jobs efficiently.
If you are a small- to medium-sized business owner who is considering hiring business computer support, there are a few things that you deserve when it comes to your personal computer network solutions:
- You deserve responsiveness.
Don’t put up with technicians that don’t return your call, e-mails, or service ticket requests quickly. You need to be able to attain a technician or representative readily and get answers to your questions.
- You deserve data protection.
If a business computer support services Charlotte company doesn’t back up all data before working on your servers or machines, that’s a big red flag that they don’t value your business details. Except in cases of severe breakdown where the machine has to be wiped clean, your system should back with the very same settings, look, preferences, and software that you had on it prior to the work.
- You deserve to comprehend the diagnosis.
When you have a computer problem, your company computer service company should clearly explain the problem, how long they expect to take to repair it, and how much it should cost. If they can’t answer these questions, tread carefully.
- You deserve preventive services.
Many computer problems can be prevented with firewalls, antivirus software, and other preventative measures. If your small business computer support firm does not talk with you about these services, they are missing the opportunity to prevent your company from excessive downtime and lost profits.